Contact us
A:
Floor 11, Eaton House
1 Eaton Road
Coventry
CV1 2FJ
P:

Frequently asked questions...

Everything on our site is handmade by a member of our team in the Bottle Blonde Studio
Your order is made in the Bottle Blonde Studio by Girl Boss Chloe and her team of sassy interns. We are based in Coventry, UK
All our Tinsel Jackets are customisable, please drop us an email at bottleblondeclothing@gmail.com with your fabulous ideas and we'll take it from there.
Size Guide Coming Soon....
You can amend your order up to one week from your original date.
Send your order number and details to: bottleblondeclothing@gmail.com
You can amend your delivery address up to one week from your original order date.
Send your order number and details along with your new shipping address to: bottleblondeclothing@gmail.com
Bottle Blonde ship to the UK and Internationally. For any enquiries on a specific country please email: Bottleblondeclothing@gmail.com
We Are Constantly working to improve our delivery options. We ship both within the UK and Internationally. We offer both standard and express shipping but shipping times will vary depending on your location.

All packages will need to be signed for.

Making time is not included within shipping time as all Bottle Blonde garments are made to order however if you need something in a hurry send an email to bottleblondeclothing@gmail.com and we will do our best to accommodate.

All Shipping costs are calculated at check out.
We Are Constantly working to improve our delivery options.
Shipping Fees will vary depending on method and location.
All Shipping costs are calculated at check out where you can select the best option for you.
Your Order takes longer to dispatch than high street sites because we hand make your purchases to order.

During busy periods like festival season and Christmas, delivery times it may take us slightly longer to dispatch your order, so if you need something in a hurry or for a gift, prior to ordering please send an email to:
bottleblondeclothing@gmail.com

Where possible we will try our best to accommodate your needs.
When your parcel is ready you'll receive an email to let you know your order has left BB HQ

Your Email should Also Contain a Tracking Number Depending on your shipping method, this may take a day or 2 to become live.

Every Parcel needs a signature

If the tracking number provided to you via email is wrong or isn't working please send an email to:

bottleblondeclothing@gmail.com

We will do our best to resolve any issues.
Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Earrings cannot be returned.

To complete your return, we will require the returns form which is supplied in your parcel.

Refunds (if applicable)
if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, please check your payment method, as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, Please contact us at:
bottleblondeclothing@gmail.com

Exchanges (if applicable)
We only replace items if they are defective or damaged or if you received the wrong item. If you need to exchange it for the same item, send us an email at:
bottleblondestudio@gmail.com
and send your item to:

Bottle Blonde Studio,
Eaton House,
11th Floor,
1 Eaton Road,
Coventry,
CV1 2J,
United Kingdom.

Shipping
To return your product, you should mail your product to:
Bottle Blonde Studio,
Eaton House,
11th Floor,
1 Eaton Road,
Coventry,
CV1 2J,
United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shippings costs are Non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Still have questions? Contact us leave a comment